Patient Resources

First Visit

  • First Visit

    We are a Ryan White funded clinic and are required to collect certain information from patients. On the same day of but prior to your medical visit you will meet with our Intake and Eligibility Specialist to complete paperwork. Please bring proof of:

    Government ID

Patient Portal

  • Patient Portal

    Pay your UCHealth bill online, schedule or request an appointment, view test results, and talk to your provider securely using My Health Connection.

    How do I create a My Health Connection account?

    Step 1: Go to the My Health Connection page and select “Sign up now.”
    Step 2: Answer the questions and create an account using your email address and date of birth. Then select “Sign-up Now”.
    Step 3: You will be taken to a form page where you will fill out the requested information, which includes choosing your username and password. Then select “Sign up”
    Step 4: Once you have created your username and password, you will be able to access your account.

    Download My Health Connection Instructions here.

Forms and Tools


Sliding Fee Scale

  • Sliding Fee Scale

    The Ryan White program requires a schedule of charges/sliding fee scale and caps on charges be in place based on a patient’s individual income.
    This policy describes the schedule of charges/sliding fee scale and caps on charges for Ryan White services at the Infectious Disease Group Practice. No patient will be refused care for inability to pay.
    Caps on Charges
    The Ryan White program requires that patients be charged no more than a maximum amount in a calendar year or a cap on out-of-pocket charges. The cap on charges is based on a percent of an individual gross income according to the Federal Poverty Level (FPL) in the chart below.
    Sliding Fee Scale
    The Ryan White program requires that there is a schedule of charges or sliding fee scale be imposed based on a patient’s annual gross income. The program prohibits fees be imposed on individuals with income below 100% FPL. Fees are required on individuals with income greater than 100% FPL. In the IDGP, the sliding fee scale is based on a flat rate.
    Policy and Procedure
    During the intake and enrollment process patients will be screened for financial eligibility and proof of income collected. The sliding fee scale for services and caps on charges will be discussed during the intake process and patients will be provided a handout of the policy. Fees for services will be determined based on the following sliding fee scale.

    Annual Gross Income Annual Cap on Charges Sliding Fee Scale/Flat Rate
    Below 100% FPL No charges $0
    101-200% FPL No more than 5% of gross annual income $1
    201-300% of FPL No more than 7% gross annual income $2
    Greater than 300% of FPL No more than 10% of gross annual income $3